Refund Policy

1. Scope of Refund Policy

This Refund Policy applies to all payments made through our property portal for services such as property listings, premium memberships, or promotional features.

2. Refund Eligibility

Refunds will only be provided in the following cases:

• Duplicate Payments: If a user is charged multiple times for the same service due to technical errors.
• Service Non-Activation: If the service (e.g., listing or feature upgrade) is not activated within the promised timeframe.

3. Non-refundable Cases

Refunds will not be issued in these scenarios:

• Incorrect or incomplete property details provided by the user.
• User dissatisfaction with the service once the listing or feature is live.
• Change of mind after purchase or activation of services.
• Violations of our Terms and Conditions by the user.

4. Refund Request Process

• Timeframe: Refund requests must be submitted within 7 days of the transaction.
• How to Request:
• Send an email to services@gruhamgallery.com with the following details:
• User account information (e.g., registered email, Name).
• Transaction details (e.g., payment date, transaction ID).
• Reason for refund request.

5. Processing of Refunds

• Review Time: Refund requests will be reviewed within 7 business days.
• Approval: If approved, the refund will be processed within 10 business days using the original payment method.
• Notification: Users will be notified of the refund status via email.

6. Disputes and Chargebacks

• Users are encouraged to contact us for any issues before initiating a chargeback through their bank or payment provider.
• Chargebacks without prior communication may lead to account suspension or additional fees.

7. Changes to the Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be communicated via our portal or email notifications.

8. Contact Us

For questions or assistance regarding this Refund Policy, please contact our support team at services@gruhamgallery.com./+91 8200311013